Reference

How nagad7 Handles Your Personal Information

When you open an account with us, you share personal details — your name, contact information and payment wallet identifiers like your bKash or Nagad number.

Account data explainedbKash, Nagad, Rocket wallet privacyYour rights as an account holderData retention policyContact us to request changes

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HOW WE PROTECT DATA

Our Approach to Account Security and Data Handling

Keeping your account data secure is part of how we operate, not an afterthought. We apply SSL encryption across all connections so that information you submit — including wallet details for bKash, Nagad or Rocket transactions — travels encrypted. Account access uses OTP verification at login, which means only the person holding your registered SIM can complete the sign-in step. We review data retention periods regularly and remove account data that is no longer needed for transaction verification or legal compliance. Our internal access controls mean only authorised staff can view your personal record, and those views are logged.

SSL Encryption

Every connection to our platform uses SSL encryption. Data you submit — from account registration to bKash deposit confirmations — is protected in transit at all times.

OTP Login Verification

We use one-time password checks tied to your registered mobile number. This stops unauthorised access even if someone else has your account credentials.

Retention and Deletion

We hold transaction and account data only as long as needed for verification and compliance. Once that period ends, data is removed from our active systems on schedule.

Wallet Data Handling

Payment identifiers like your Nagad or Rocket number are used only to process and verify your transactions. We do not pass these to unrelated third parties.

What Information We Hold and Why

nagad7 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when you create an account: full name, email address, phone number, and the mobile wallet identifier you use for deposits — whether that is bKash, Nagad or Rocket. Transaction records are stored to verify that deposits and withdrawals match your

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registered wallet. We do not store your wallet PIN or mobile banking passwords at any point. Device data such as browser type and IP address is logged automatically when you access our lobby, which helps us detect unauthorised login attempts on your account. If you contact
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our support team, the conversation record is kept so we can follow up accurately. Cookie data is collected to maintain your session and remember your preferred language setting. You may withdraw consent for non-essential cookies through the cookie settings panel available in your account. We do
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not sell your personal data to third parties. Sharing with service providers — such as payment processors who handle Rocket or bKash transactions — is limited to what those processors need to complete your deposit or withdrawal. Access to our platform and the applicability of this
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policy depends on your local law and the eligible regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what data we hold on your account, request a correction, or ask us to delete your information, our support team handles these requests directly. You can reach us through live chat, email or the in-app message centre. We aim to acknowledge your request and provide a clear response within a reasonable time. Whether you are asking about a bKash transaction record or a stored phone number, bring your account details so we can locate your file quickly.

Common Questions About Your Privacy on nagad7

These are the questions we hear most often from account holders asking about how their data is managed, what gets stored and how to make a request. If your question is not covered here, our support team can help directly.

We store your name, phone number, email and the wallet number you use — bKash, Nagad or Rocket. We also keep transaction records and session logs needed to verify account activity.

Yes. Submit a deletion request via live chat or email with your registered details. We will confirm what data can be removed and what must be retained for legal or compliance reasons.

Wallet identifiers are shared only with the payment processor handling your specific transaction. We do not sell or pass your wallet details to unrelated third parties for any purpose.

Contact support via the in-app message centre or live chat. You will need to verify your identity before we update the mobile number or wallet identifier on your account record.

Transaction records are retained for the period required by our compliance obligations. After that window closes, records are removed from our active database on a scheduled basis.

We use essential cookies to maintain your login session and non-essential cookies for preference settings. You can manage non-essential cookies through the cookie settings panel inside your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoTeen Patti Quickplay

How nagad7 Handles Your Personal Information

Our Approach to Account Security and Data Handling

How to Reach Us About Your Data

Common Questions About Your Privacy on nagad7

01 What personal data does nagad7 store when I open an account?

02 Can I ask nagad7 to delete my account data?

03 Does nagad7 share my bKash or Nagad details with anyone?

04 How do I update the phone number linked to my account?

05 How long does nagad7 keep my transaction history?

06 What cookies does nagad7 use and can I turn them off?

Privacy Policy

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